Terms of Engagement
These Terms of Engagement are provided as general information and are a placeholder template. They should be reviewed and adapted by the firm (and, where appropriate, legal counsel) before being relied upon.
These Terms of Engagement (“Terms”) govern the professional relationship between Vik Immigration Services (“we”, “us”, “our”) and any individual or organization (“you”, “the client”) who engages our services. By booking a consultation, requesting a written answer, or retaining us for representation, you agree to these Terms.
1. Who we are
Vik Immigration Services is operated by Viktor Anastasov, a Regulated Canadian Immigration Consultant (RCIC R712217) in good standing with, and regulated by, the College of Immigration and Citizenship Consultants (CICC). We provide Canadian immigration advice and representation within the scope permitted by our licence.
2. Scope of services
Our services may include immigration consultations, written answers to specific questions, eligibility assessments, application strategy, document preparation, and representation before Immigration, Refugees and Citizenship Canada (IRCC), Employment and Social Development Canada (ESDC), and other relevant authorities. The exact scope of any engagement is defined in the applicable booking, written answer, or signed retainer agreement. Work outside that defined scope is not included unless agreed in writing.
3. Consultations and written answers
Consultations and written answers are paid professional services. They provide information and advice based on the facts you provide at the time and do not, on their own, create an ongoing representative–client relationship, include application preparation, or constitute full representation. A written answer addresses one specific question and does not include document review, form preparation, follow-up questions, or urgent deadline management unless separately agreed.
4. Retainer and representation
Where representation is appropriate, you will receive a written retainer agreement setting out the services to be provided, the fees, the payment schedule, and the responsibilities of each party. Representation begins only once the retainer agreement is signed and the required payment is received.
5. Fees, taxes and third-party costs
Our professional fees are set out in your booking, written answer, or retainer agreement. Unless stated otherwise, fees are quoted in Canadian dollars (CAD) and are subject to applicable taxes (HST). Government fees and third-party costs — including IRCC and ESDC fees, biometrics, medical examinations, translations, and courier charges — are not included in our professional fees and are your responsibility.
6. Payment and refunds
Fees are payable as set out in the applicable agreement. Consultations, written answers, and stage-based fees are generally payable in advance and are earned when the service is provided. Government and third-party fees are non-refundable once paid to the relevant authority. Any refund of professional fees is governed by your retainer agreement and applicable CICC requirements.
7. Your responsibilities
You agree to provide complete, accurate, and truthful information and documents, to respond promptly to our requests, and to inform us of any change in your circumstances. Immigration decisions rely on the accuracy of the information submitted; incomplete or inaccurate information may harm your application. You remain responsible for the truthfulness of all information provided to the authorities.
8. No guarantee of outcome
We do not and cannot guarantee the approval of any application or any particular result. All applications are assessed by IRCC, ESDC, or the relevant authority on their own facts, evidence, applicable law, policy, and program requirements. We commit to providing competent, honest, and diligent professional services within the agreed scope.
9. Confidentiality and privacy
We treat your personal information as confidential and use it only to provide the services you have engaged us for, and as required or permitted by law and by our regulatory obligations. We maintain reasonable safeguards to protect your information. Please refer to our Privacy Policy for further details on how we collect, use, and store personal information.
10. Communication
We communicate primarily by email and scheduled video or telephone calls. We do not provide case-specific advice through social media direct messages or unpaid channels. Please allow reasonable time for responses during normal business hours.
11. Limitation of liability
To the extent permitted by law, our total liability arising from any engagement is limited to the professional fees paid for the specific service giving rise to the claim. We are not liable for delays, decisions, or outcomes attributable to the authorities, to third parties, or to information or documents provided by you.
12. Termination
Either party may end an engagement in accordance with the applicable retainer agreement and CICC requirements. On termination, fees for work properly performed up to that point remain payable. We will take reasonable steps to hand over your file and protect your interests.
13. Complaints
If you have concerns about our services, we encourage you to contact us so we can address them. As an RCIC, our conduct is regulated by the College of Immigration and Citizenship Consultants (CICC), and you may also contact the CICC regarding a complaint.
14. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
15. Changes to these Terms
We may update these Terms from time to time. The version in effect at the time you engage our services applies to that engagement.
Contact
Vik Immigration Services — Viktor Anastasov, RCIC R712217
Toronto, Ontario, Canada
Email: vik@vikimmigration.ca